478. Your call could not matter to us less…

I type this as I continue to wait for a human on the phone to HMRC. Wait so far – 25 minutes. This is a looong way off my top wait time which was – no surprise – back when I was unfortunate enough to be a Scottish Power customer.

But as I hang on it occurs to me that none of what is said between the tiny whiny drive-you-mad ‘music’ that taunts over the weary dreary minutes, is even approximate to the truth.

The brave new world of the telephone menu and bot information is another upside down scenario made of extreme capitalism, uncaring government and IT no one asked for. It is simply shitting on you and laughing at the same time. Can an entity with no humanity laugh? I bet it can.

Take x3 prime examples that are standard in the telephone waiting game we’re forced play now for almost any service -

Thanks for waiting– your call is important to us –please continue to hold

In fact the system is thanking us for adding to the hours we’ll never retrieve spent doing nothing but raising our blood pressure. Last century I recall it was quite a thing for various numerate crazy types to calculate figures such as – how long an average person spent asleep/eating/crying in their car. Not so much these days. It might be dangerous. Most folk may not want to know the proportion of their lives spent staring aimlessly into the smartphone looking at crap they can’t afford or barely funny memes created by other folk not having a life. Our call could not be less important to them and of course – as regards their polite request to continue to hold – I mean – like we have a choice.

You usually get to the point at 30 minutes where you really, really want to hang up – but could the next second be the one where you are put out of your misery? More importantly – if you hang up without your issue sorted you know damned well you have to go through it all again.

Thank you for continuing to hold an advisor will answer your call as soon as possible

They can’t believe you’re still on the line but nor do they care – it’s no skin of their nose. If they cared they’d employ more people and make sure they were properly trained. An advisor will answer your call as soon as they’ve finished dealing with the last demented person who is going off on one because they waited 45 minutes to get through – found they’d pressed the wrong button on the menu and got cut off when the advisor pretended to put them through to the correct department.

Don’t forget there is lots of helpful information on our website, go to www.donotgiveafuck.co.uk

This is one of the maddest statements. We all know there is a website. There is always a website and if we could have got the information there rather than walk around listening to shite music while trying to make the lunch or put the washing on or get on with work – we’d have used it. We only abase ourselves to phone hell because we actually need to speak to a real human in the hope they know something about the thing they are supposed to know about.

In my case – when I got through (it was 53 minutes) to HMRC they still ask the questions the auto voice asked you to answer earlier. And then the security questions. All I wanted to do with HMRC was change my address but I couldn’t answer the security questions related to my tax returns 3 years ago because I’m in temp accommodation and can’t find anything. So then – and this was the biggest laugh – the ‘ADVISOR suggested I write. A letter.

The funny thing is that last year I wrote to HMRC as I wanted to avoid dealing with the phone horror – and my April letter (recorded delivery) was ignored as were two later letters. Eventually I got a threat of a fine for none submission of tax information. When I rang I got through to a lovely young woman who chirpily told me – yes – ALL my correspondence was there – it just hadn’t been put on the system. Oh ha ha. I did not think.

I don’t want to overstate the case but everything IS broken. And NO ONE CARES. And if you think that sounds a bit wound up and a bit hysterical – it’s because I’ve just wasted more of my life waiting on the phone for HMRC only to be told to write a letter even though they’ve acknowledged that letters get ignored no matter how many you write…

*

Thanks for reading and do remember to check out My BOOKS

477. The riders of The Gravy Train are Britain’s biggest problem – not the folk on the boats…

 So much smoke and mirrors. So much obfuscation.

Last week I did a piece about how much more important it is to vote than to strike. Striking – like everything else at present - is about dealing spasmodically and piecemeal with the shitty mess that has been shovelled onto Britain by the self-interest of the wealthy over decades.

Covid taught us that no one in the ruling elite draws a line when it comes to lining their pockets. We only need observe the de-facto profiteering that was sanctioned and facilitated by this government even though they belong to the party that supported the death penalty for profiteering during WWII.

But – as has been said many times on this blog  – since 1979 and the Thatcher working class punishment beating that seems to have never ended – every hard won  post-war gain for ordinary folk in this country has been rolled back; from snatching away free higher education to selling off all the family silver.

Meanwhile – the current prime minister ‘legally’ benefitted financially from a new rule he voted for in 2016 according to his last tax returns – and that is just the tip of the iceberg.

THE wealth divide has grown exponentially since that other public school prat Tony Blair (war criminal and facilitator of the private sector in the NHS and schools’ infrastructure) and his New Labour project. Remember creepy Mandelson he of the Russian Oligarch pals who made it a mantra to be very “relaxed” about extreme wealth. And so they were. In fact the very relaxed regulation of the financial sector helped usher in the 2008 financial catastrophe.

Despite what this actively racist vile government tell us and how they try to fudge the mess of a xenophobic Brexit the fact remains, it’s not the poor wrecking Britain it’s the rich. Their pals own the infrastructure. One of their own presides over what was supposed to be an independent BBC. They voted to pour sewage into English waterways. They have allowed the NHS to wither on the vine and have overseen the exponential growth in child poverty and falling education standards.

Yes stop people traffickers profiting from human misery. The easiest way completely resisted by the government is to create safe legal protocols that can then be properly monitored.

However, make no mistake - the thing we need to stop is THE GRAVY TRAIN.

The gravy train being ridden by Britain’s wealthy is the problem. This huge locomotion has almost unstoppable momentum. Folk need to wake up to the very obvious reason the gravy train passengers are always pointing to the desperate people on boats as the problem…

*

thanks for reading and as always - do check out My BOOKS

476. The striking thing about strikes is they don’t work.

Before the so-called Winter of Discontent 1978/9 which ushered in the Thatcher government – union membership in the UK stood at over 13 million but has declined since. It is approximately half that today. However, as a proportion of that decreased membership – women and black people are well represented in terms of membership. But, with a more fragmented workforce, the spread of zero hours contracts and the decline of any significant manufacturing base in the UK, overall union membership remains low compared to 1960s and 1970s. Of that reduced membership, according to TUC figures, the vast majority are over the age of 35. In the uncertainty of the post-covid, post-Brexit workplace, do we need to re-educate younger people about the benefits of unionisation or ask why they don’t see the point?

Many people will remember the decision hailed as a victory when Uber drivers were deemed by the courts to be workers and therefore entitled to basic rights. While most saw that as a positive outcome – is it not rather depressing to be fighting for something as rudimentary as the right to be considered a worker in 21st century Britain?

How do unions tackle the new online world and the challenges of shrinking workforces?  Many traditional jobs that were being lost prior to covid are now haemorrhaging. Discount supermarkets with staff-less tills. Banks where even those who will lose their jobs badger you to bank online. These things are all presented as progress – it just means more profit – less employment.

I’ve argued about this – and I mean literally – with a store manager who told me nothing would change when self-service tills were introduced. I’ve joked to you about being a Luddite – for lots of reasons – not least I don’t own a smart phone – but, of course – The Luddites were a real 19th century radical English movement centred on the textile industry who, presciently, saw mechanisation as a threat to their labour rights.

In Britain, significant numbers of black and ethnic minority workers have traditionally worked in the NHS – since the earliest days of its inception and the time of Windrush – and a tradition of NHS service runs in many families of Caribbean heritage including my own. Post covid, English NHS workers were offered 1% pay increase after so many were on the front line of covid and literally gave their lives – as against the 4% offered by the Scottish government. As recently as 2014 Operation Black Vote suggested that black and Ethnic minorities were significantly less likely to vote or be registered to vote as their white counterparts. Which leads me to a singular point - is it more important to encourage people to vote than it is to get them to join a union?

Also, can union membership skew priorities? In the 1990s I was a city councillor in the NE of England. It was a time when Thatcherite cuts were biting hard. One of the sectors suffering terribly were council run homes for the elderly – all since privatised of course which led – in my view – to so many early covid deaths in that poorly regulated, uncoordinated sector. I recall an odd situation occurred because those employed in the Works department were predominantly men and unionised – those jobs were protected. Many homes where mainly non-unionised low-paid women worked – were closed. So there was a lot of trauma for elderly people while the grass verges were still getting cut. Is this one of the downsides of union influence?

Almost 100 years ago – the iconic 1926 General Strike in support of miners, while a triumph of solidarity – ended in defeat and division.

Closer to the present day, unions were – at best naïve about Brexit?  Ronnie Draper of The Bakers, Food and Allied Workers Union, Mick Whelan of ASLEF, Mick Cash of the RMT were pro Leave and Jeremy Corby – who was popular with the many union leaders, barely left London during the EU referendum and, clearly anti-EU, sat on the fence while Johnson was parading the big red bus of lies about and promising xenophobic nirvana. As a group Farmers and Fishermen were broadly pro Brexit and to say they’ve been shafted is a bit of an understatement...

So, what is the point of a strike?  Workers have the right to withdraw labour. These rights have ebbed and flowed since the formation of unions. It is broadly accepted that as well as being remunerated for work, the right to withdraw labour is fundamental and separates the worker from the slave, the indentured labourer, the surf, the mediaeval peasant.

But…

From The General Strike 1926 to the miners’ strike 1984 have strikes ever been genuinely successful? Strikers and their families suffer hardship as many did during The Miners’ strike. Strikes seem to have had little effect on – for example – the privatised railways. Poor service and huge hikes in prices are accompanied by massive government subsidies sucked up by shareholders and chairmen while strikes seem to cause misery only to travellers, commuters and their families.

Currently, unprecedented strikes in the NHS from nurses to junior doctors have not lead to increases that come even near to matching the damage to incomes done by Brexit, government mismanagement and, for example, the catastrophic 49 day premiership of Liz Truss which left a dent in UK economics to the tune of an estimated £30bn

Part of the decline in union membership is down to the fragmentation of the work force and a greater emphasis on small scale businesses in a febrile service driven sector. But how much of the decline is the sense that Unions have just one arrow in their quiver - its blunt and lacking flight…

*

Do check out My BOOKS by clicking the link or on your favourite online bookstore or on goodreads. Thank you.

475. Arsonists spitting on their own fires expecting a round of applause!

This UK Conservative government may be out of ideas, talent, energy and decency but like an old circus freak show it can still make you goggle.

The current state of play is ineffectual firefighting of fires they started – and expecting credit and/or gratitude from a weary public.

Listening to weekend reports of the holiday backlog on the Dover to Calais route you could be forgiven for imagining that many folk and even more ‘news’ readers have never heard of Brexit. You could be further forgiven for assuming that Remainers didn’t warn that exactly these scenes would follow from the madness of leaving our largest/closest trading partner. It may be comforting to forget that the rampant rabid xenophobes and those powerful entities sweating in anticipation of regulation-free UK where anything went, didn’t deny in the most barefaced fashion that all these problems would be minor and fade away like mist. Instead its a permanent smog.

But this is just one of the self-harms Britain has inflicted on itself and just one of many coming home to roost.

I could site the state of the rail network which has become unaffordable for many while sucking up more in public subsidy than when it belonged to the nation – while acceptable standards of service and reliability are things of the past.

Or more recently I could point to the ridiculous and cruel Rwanda policy still defended by lunatic Suella Braverman. Rarely is it mentioned that part of the issue with the over-crowded and unsafe-for-children hotels the government has resorted to – which exorcise many gobby right wingers – is caused by the governments lack of a grip on asylum processing procedures. Plus – having no plan or policy for those arriving in boats seems to be the plan.

The privatised utility companies are a disaster. Scottish Power now owned by a Spanish conglomerate – is one of the least well performing and expensive to domestic customers but reported an increase in profits of 3.6% in 2022.

Privatisation of the utility companies and all the predictable/predicted failings that follow when profit trumps investment, is nowhere more clearly born out than with England’s water companies. 

Whether you choose to join up all the dots i.e. the inevitable deterioration of water infrastructure as chairmen and shareholders bag millions - or whether you look at very recent history and Boris Johnson's government voting to allow raw sewage dumps into England's waterways, it's a mess.

The pre-local election panic Sunak announcement that the privatised water companies in England may be subject to unlimited fines (if the under-funded Environment Agency can find the staff to follow the stench) is proof we are now in an age where almost all of government is about shaping turds of their own making. Both figuratively and literally...

*

do check out My BOOKS